Adviatech's Customer Help Desk is one of the most advanced customer help desk available for under $150! Originally written by Mike Ramsey, Mike Gormley, and Daniel Sink this customer help desk is sure to fit into your business. With the Adviatech Help Desk you'll be able to save time and resources by no longer dealing with unnecessary support phone calls.
Features
Fast And Easy Live Chat
Specify the viewable Tickets / Page
Fetch e-mail through an IMAP/POP3 Server and convert to tickets on Administrators or Staff Login
Knowledge Base
Live Server Status
Unlimited Trouble Shooters
Admin Area
Staff Area
View/Add/Edit/Delete/Email Members
Edit/Open/Close Tickets
View/Add/Edit/Delete/Email Staff
Create New Tickets
View/Add/Edit/Delete/Email Administrators
Add/Edit Responses
Change Configurations
Take Ownership of Tickets
Edit Own Profile
Send/View Private Messages
Add/Edit/Delete Groups (a.k.a. Departments)
Live Chat Responder
View tickets statistics
Edit Own Profile
Send/View Private Messages
Add/Edit F.A.Q.
Open Close Registrations
Delete Own F.A.Q.
Open/Close/Edit Tickets
Add/Edit/Delete Own Notes
Edit/Add/Delete Responses
Search Tickets
Live Chat Responder
View Server Status
Add/Edit/Delete F.A.Q.
Use Troubleshooters
Add/Edit/Delete Staff Notes
Add/Edit Saved Responses
Add/Edit/Delete Servers
Search Tickets
Add/Edit/Delete TroubleShooters
Add/Edit/Delete KB Groups
Add/Edit/Use Saved Responses
Member Area
Edit/Open/Close Own Tickets
Create New Tickets
Add/Edit Responses
Send/View Private Messages
Live Chat with Staff/Admin
Edit Own Profile
Search Tickets
Use Troubleshooters
Rate Staff and F.A.Q.( 0 - 5 )
Order the Customer Service Help Desk
Setup & Integration
$149.95
Adviatech sets up all categories, departments, users, FAQ's, Troubleshooters, and Knowledge Bases based on information provided.
